Legal
Privacy Policy
Effective date: August 2026 · Crown Exotic Cars LLC · Charlotte, NC
Information We Collect
When you submit an inquiry, reservation request, or chat message through our website, we collect the information you provide — including your name, email address, phone number, dates, vehicle preference, and message text. If you complete a full reservation, we also collect driver's license details, date of birth, and insurance information as required for rental processing.
How We Use Your Information
We use your information solely to respond to your inquiry, process your reservation, verify your eligibility to rent, and communicate about your rental. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage and Security
Reservation and inquiry data is stored in our CRM and in a restricted operational database used for email verification, payment-event records, abuse prevention, and reconciliation. Public website users cannot directly access these operational tables. We retain data only as long as reasonably necessary to process rentals, prevent fraud, maintain business records, resolve disputes, or comply with applicable law.
Third-Party Services
We use third-party services to operate our business, including Zoho for CRM and agreements, Stripe for payment authorizations, Supabase for restricted operational records, Resend for transactional email, OpenAI for website chat responses, Google and Vercel for website analytics, and identity or eligibility providers used during an approved rental. Each provider processes information under its own service and privacy terms.
Website Chat
Messages sent through the website chat are transmitted to OpenAI to generate a response. Crown configures these requests not to be stored by the model API, but the message is still processed to answer you. Do not enter driver's license numbers, payment-card information, insurance documents, or other highly sensitive records into chat. Use the approved secure rental process for those documents.
Payments and Security Holds
Stripe processes card details and security authorizations. Crown does not receive or store your full payment-card number through this website. Crown stores operational references, authorization amount, status, booking reference, and verified Stripe event records so holds can be reconciled and audited.
Analytics and Cookies
Our website may use standard analytics cookies, including Google Analytics or Vercel Analytics, to understand how visitors use the site. Booking-verification and security-hold status pages do not load these analytics components. We do not intentionally include your name, email address, phone number, payment reference, verification token, or message text in analytics events. You can disable cookies in your browser settings at any time.
How We Know Which Marketing Brought You Here
When you arrive on our site, we record how you got here so we know which marketing is actually working. We store two separate things. First, the path of the first page you landed on (for example "/weddings" — not the full web address and not anything after the "?"). Second, if you arrive through a tagged marketing link, the campaign tags that link carries — utm_source, utm_medium, utm_campaign, utm_content, and utm_term — together with the path of that same campaign visit, so the two always describe one real visit. We do not record your name, email address, phone number, IP address, or anything you type into a form as part of this.
Where This Is Stored and For How Long
This information is not a cookie. It is saved in your own browser using local storage, under the key "crown_attribution_v3". Our website code can read this value in your browser while you are on the site, but it is not transmitted to Crown's servers unless and until you submit an inquiry. The record is created on your first visit and expires automatically 90 days later. That 90 days is fixed when the record is created and is never extended — not by visiting again, and not by later arriving through a campaign link. Your first landing page is never overwritten. If your first visit carried no campaign tags and a later visit within those 90 days does, those campaign details are added to the same record, which still expires on its original date.
If Your Browser Restricts Storage
If your browser or privacy settings block local storage, the site works normally. Depending on your browser, this information may instead be kept only for your current browsing session, or it may not be saved at all. Nothing about booking or using the site depends on it.
How This Is Used and Shared
If you submit a booking, contact, or quick quote request, these details are sent along with your inquiry and saved on your record in our CRM (Zoho) so we can tell which marketing produced real customers. They are not sold, and they are not shared with advertising networks. You can remove the stored record at any time by clearing your browser's site data for crownexoticcars.com. Note that opening a private or incognito window does not remove an existing record — private browsing uses separate temporary storage, so it starts with none and discards whatever it creates when you close it. Clearing this information does not affect your ability to use the site or to book.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at nadhir@crownexoticcars.com. We will respond within 30 days.
Contact
Crown Exotic Cars LLC · Charlotte, NC · nadhir@crownexoticcars.com · 1-800-484-5485
This privacy policy may be updated from time to time. Material changes will be posted on this page. By using our website or submitting an inquiry, you agree to this policy.